ارتباط با افراد دشوار-کانال اختلالات روانی

ارتباط با افراد دشوار-کانال اختلالات روانی

ارتباط با افراد
دشوار-کانال اختلالات روانی کتاب ارتباط با
افراد دشوار-کانال اختلالات روانی به زبان انگلیسی
است  کتاب روانشناسی بسیار ارزشمند
که از  مهم ترین کتابهای بالینی در رشته روانشناسی است برای دانشج.یان و
علاقمندانDealing withDifficult People24 Lessons for Bringing Out theBest in Everyone ContentsDealing with difficult people viiiRecognize the 10 most unwanted behaviors 1Choose your approach 3Understand the four intents 5Understand the first intent: get it done 7Understand the second intent: get it right 9Understand the third intent: get along 11Understand the fourth intent: get appreciated 13Recognize the results of threatened intents 15Reduce differences 17Listen to understand 19Reach a deeper understanding 21Speak to be understood 23Project and expect the best 25Bring out the best in the Tank 27Bring out the best in the Sniper 29Bring out the best in the Know-It-All 31 Bring out the best in the Think-They-Know-It-All 33Bring out the best in the Grenade 35Bring out the best in the Yes Person 37Bring out the best in the Maybe Person 39Bring out the best in the Nothing Person 41Bring out the best in the No Person 43Bring out the best in the Whiner 45Take the first three action steps 47Difficult people: they’re those people you can’t
stand and whodon’t do what you want them to do or do what you
don’t want themto do—and you don’t know what to do about them!Good news: you don’t have to be their victim
anymore. And whileyou can’t change difficult people, you can
communicate with themin such a way that they change themselves.In this book, we define the four key areas
you’ll have to focus onto solve your people problems.First, we’ll describe the “10 most unwanted”
types of behaviorand examine the forces that compel people to be
difficult in such avariety of ways. Then we’ll help you build a
“lens” for understandingwhy people act the way they do. Your ability to
recognize the four keybehavioral intentions is the first step toward
success in influencingpeople to change their behavior toward the
positive.